![]() The next thing to do is to check that the connecting jack is clean. The next thing to do is to check and make sure that there is no debris (ie: no dust or lint) in the headphone jack of the audio source that may be inhibiting connectivity and causing sound issues. NOTE: This could be a result of the cable not being plugged all the way in or it could be a faulty input or sometimes if the device you are connecting to has a case on it the case will prevent the cable plugging in correctly. If the plug wiggles that could indicate a loose connection. A properly connected cable should not wiggle. The first thing to do is ensure that you have the audio plug of the headphones connected securely into the audio device. If the headphones have sound in only one ear or differing sound levels in each ear or the sound in general is not what you expected then it needs to be determined where the issue lies - with the headphones or with the audio source.
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